The Ultimate Electric Bike
Satisfaction Guaranteed: yes, we make bicycles; but we also run a tight ship.


7-Day money-back guarantee on e-bikes

We guarantee 100% satisfaction with your Kalkhoff bicycle. If you are not satisfied for any reason, simply contact Customer Support within seven days of receiving your bike and we will arrange to have it picked up. You will need to pack the bike in the original box (so it is important to save this). We will refund the cost of the bike or exchange it for another bike. The bike must not be damaged in any way. Valid only on sales within the Continental U.S. Limit of one return per customer.

Warranty & Disclaimers

Kalkhoff bikes come with a two-year manufacturer's warranty on parts and labor. Greenlight Bikes, LLC as the exclusive distributor of Kalkhoff bikes in the U.S.A., has certain disclaimers, exclusions and limitations. Please read these terms and conditions in the pdf below before making your purchase. If you need a repair under warranty, please contact Customer Support for the information on how to proceed.

Download warranty and disclaimers PDF